Jonathan Shroyer, CEO and Founder, Officium Labs, Unlocks The Startup Code on DotCom Magazine
About Jonathan Shroyer and Officium Labs:
Oﬃcium Labs is a decentralized network of thought leaders and innovators who help companies create best-in-class service experiences for their customers. Our diverse team features members from every geography, with backgrounds spanning industries such as gaming, tele-health, and on-demand delivery services.
Jonathan Shroyer, CEO and Founder, Officium Labs, Unlocks The Startup Code on The DotCom Magazine Entrepreneur Spotlight Series. After 2 years in business, and successfully navigating the startup process, Jonathan shares the keys to the startup code with other entrepreneurs. Officium Labs has already grown exponentially since its start, and Jonathan Shroyer shares his entrepreneurial story in this compelling and informative interview.
Energized by an audacious new idea, founders Jonathan Shroyer and Scott McCabe took several long walks around San Francisco in the spring of 2019. As the steps ticked by, they talked about the enormous opportunity to use CX to help companies maximize their revenue. They discussed the vast network of CX resources and capabilities that are currently untapped and hampered by traditional resourcing models. They recognized that it was time for a new, innovative customer experience model to help companies protect or generate value. It was time for a break with the past. It was time for Oﬃcium Labs.
Officium Labs helps brands deliver incredible customer experiences. The company is a global collection of industry leaders and experts that are building the future of customer experience (CX). They provide the best-in-class people, products, and practices for their customers, transforming customer service from a cost center to a growth opportunity. Officium’s Connect platform connects on-demand CX workers with companies in need of CX staff. Its Transform experts provide consulting and coaching to service leaders of all types.
Officium is Latin for service. Officium Labs believes in service—as an experience, as a business, as a social responsibility. They believe great customer experiences drive loyalty and want their customers to be known for creating incredible customer moments.
Officium Labs was founded in 2019 on the concept of a decentralized network of people and currencies. Its remote workforce model has the potential to improve work/life balance and shift wealth from large cities to new communities around the world. Through the Officium Foundation, the company is building future CX leaders by providing scholarships and mentorship programs to disadvantaged youth in the US.